Shipping & Returns

What is your delivery charge? 

All UK deliveries are delivered FREE OF CHARGE.

What payment methods do you accept? 

Payment can be made by cheque or postal order made payable to P Hook .  Please note that we will process your order upon clearance of funds.

You can also pay by the following credit/debit cards: Visa, Mastercard, Visa Delta, Maestro, Maestro Solo & Visa Electron.
All card payments are processed via PayPal.  PayPal is a very secure payment method.  You don't need to sign up for an account to use PayPal.

I live outside the UK can I still order?

Yes, we accept orders worldwide.  Deliveries up to 2Kg will be made via Royal Mail Airmail or Airsure.  If your order is more than 2Kg in weight will be made via courier.  Please contact us and we will notify you of the correct shipping cost.

What is your returns policy? 

If you are in any way unhappy with your order, you may return it within 14 days for a refund (not including postage). Return postage is the responsibility of the customer and returns can only be accepted with prior authorisation.  All returned items must be sent with insurance and proof of posting.  All returned goods must be  undamaged and in its original wrapper.

In circumstances where we are not at fault for a return, i.e. you changed your mind about the order then we may still give authorisation for the return, however delivery charges cannot be refunded .

What if an item is damaged? 

We do ensure that everything is well packed when they leave our care.  Boxes are well taped and marked fragile, but unfortunately we cannot be held responsible for goods damaged in transit.  We will, or course, happily replace any damaged items free of charge.  The damaged item must, however, be returned back to us so we can make a claim from the delivery company.  Return postage is the responsibility of the customer.

Can I cancel my order? 

Yes you can.  You must notify us by email or telephone within 24 hours of placing your order you will be refunded in full.